Frequently Asked Questions
Everything you need to know about our products and services.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary by region.
How can I return an item?
You can return any unused items in their original packaging within 30 days of delivery. Please contact our support team to initiate a return label request.
Are your products covered by a warranty?
Yes, all Topologie products come with a one-year limited warranty covering manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I change or cancel my order?
Once an order is placed, it is sent to our warehouse for immediate processing. Please contact us within 1 hour of purchase if you need to make any changes.
Are the phone cases compatible with wireless charging?
Most of our phone cases are designed to be compatible with Qi-certified wireless chargers, though compatibility may vary depending on the specific charger model.